Frequently Asked Questions

Hand wash only. Do NOT soak. Avoid dropping. Do not freeze. Avoid extreme hot/cold. Avoid leaving in car for extended time. NOT dishwasher safe!

All custom orders have a turn around time of 4-6 weeks. Please order accordingly. 

RTS products will be shipped within 48 hours. 

These are finished products that are purchased as is. All orders will be shipped within 48 hours. 

If you want to add customizations please message me using the Contact section. 

When wanting a custom product please be as specific as possible, with size, color and design. We will communicate and finalize the design you'd like. With all names & wording it is your responsibility to ensure it is spelled correctly. Custom orders can be expected to take 4-6 weeks so order according to a deadline you need. 

I use a non-toxic sealer called Brite Tone from The CrystaLac Store. Brite Tone is a water based, scratch resistant and non-yellowing sealer. I use this to seal all tumblers, pens and pop sockets. 

Once the shipping label has been created customer will be provided with a tracking number. If you do not receive your package after it says delivered please contact the United States Postal Service, if the package is lost you have to file a claim.

Are you near Grand Junction Colorado and would like your order delivered? Please select local delivery at check out.

I do not accept returns as these are custom products. If you have an issue with your product please contact me within 72 hours of receiving your package. 

If you have failed to follow the care instructions and need anything fixed it will be at the buyers expense to pay shipping and any costs to fix the product. Everything is on a case to case basis if it can be fixed. Please message me with photo of damage.

Each product is made by me and not in a factory. Which means there might be small flaws or imperfections. I do my best to ensure the quality is up to par and passes all of my inspections.